The Dygma Raise is covered by a 2-year warranty for parts replacement and labor repairs from the date of receipt.
The warranty is applicable to the original buyer and is non-transferable. As long as you don’t take it apart or physically break it, you should be covered.
If you feel that something isn’t working right, or if you have any questions regarding our warranty, please contact us.
What voids my Raise warranty?
Any damage that is caused by misuse, abuse, an accident, including liquid contact, fire, or environmental causes will void your warranty.
If you spill liquid on your keyboard, see this guide. We will offer a repair service outside of your warranty, just message us and we'll help you 😊
When replacing your mechanical switches, if you forcefully push them without aligning them correctly, this might break an electric component and this will void your warranty.
Opening your keyboard does not void your warranty.
The Raise is easy to repair. The user needs to have a fundamental knowledge of electronics concepts. If you haven’t this knowledge, please contact us. If you don’t follow our instructions carefully, the warranty can be void.
The act of unscrewing the parts of your Raise, does not void your warranty. Be careful when doing this, as there are sensitive electronics inside. If you tamper with the electronics and damage them, this will void your warranty.
Replacing or updating your keyboard’s firmware does not void your warranty.
The Raise’s firmware is open source. You are free to modify it and, if you wish, share your changes. If you have any problems updating or modifying the firmware, please drop us a message and we can walk you through recovery procedures.
It is possible that customizing the firmware might destroy your keyboard. If your custom firmware is incorrect and it destroys your keyboard, this voids your warranty.