Not yet shipped:
If we haven't shipped your order, you can request a refund anytime.
If you already received a DHL shipping confirmation email, your order has been shipped and it can't be cancelled. You can tell the courrier when they arrive to your address that you want to return the order, and they will ship it back to us.
If you have received your order, you have a 30-day window after receiving the product to request to return your keyboard and get a refund.
The shipping costs of returning your order would have to be paid by you. We can deduct the shipping costs from your refund if this is more conveninent for you.
- If you are shipping from the European Union, the shipping cost is $25.
- If you are shipping from the US or other non-EU countries, the shipping cost is $50.
Please see the conditions to returne an opened order here: Returns and Refunds.
Please contact us if you would like to return your order.