Dygma is not responsible for any customs fees and taxes applied to your order after purchase. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you're ordering from the US, there are no import duties (that's due to US regulations).
If you're ordering within the European Union, we will be in charge of paying the VAT. However, if there are additional charges other than VAT, we won't be able to pay those fees nor do we have any control over them.
Here is a list of some countries that we know require additional fees or documentation for local customs:
- Costa Rica
- United Kingdom
There may be other countries that require additional fees and documentation from the customer for customs clearance.
If you decide that you don't want to pay the customs fees and would like to return your order, you would need to pay for shipping the keyboard back to us. Learn more here: Who pays for shipping if I return my keyboard?