Before updating your firmware, you need to download the latest version of Bazecor.
Once you’ve downloaded the latest version of Bazecor, it’s important that you update your keyboard's firmware.
Important reminders:
- If you currently have your personalized layers saved on your Raise, it is highly recommended that you save all your layers on a separate document or export them before updating the firmware.
- Make sure you connect your Raise directly to your computer and not use a hub.
- Use the 3 Dygma cables.
Follow these steps:
- Open Bazecor and click "Firmware Update".
- Click "Next".
- Your LEDs will automatically turn into rainbow mode.
- Click "Start Countdown".
- When the countdown reaches zero and the keyboard's lights turn off, hold the key on the top left corner of your Raise (usually the Esc key). Do this for 5-7 seconds only.
- The Neuron will quickly blink when the update has finished. "Firmware flashed successfully!" will appear on Bazecor's screen.
Important: In case the firmware update fails, this won't damage your Raise.
Troubleshooting:
- If the Neuron gets stuck with a pulsing blue light for more than 20 seconds, the update was not successful. You can try the following:
- Without disconnecting the Raise, while the Neuron still pulses blue, close Bazecor, and open it again. It should give you the option to update it again. Try it now.
- If this doesn't work, you can also try the same steps above, but repeatedly pressing ESC instead of holding it. When the countdown reaches zero, spam the ESC button for 3-5 seconds.
- If Bazecor doesn't connect to your Raise, so you can't even start the update process, please try a different USB port. Preferably a USB 3.1 port.
- If the firmware update wasn't successful and the Raise Bootloader wasn't found, you can force your Raise into bootloader mode by following the instructions here.
If you need further assistance, send us an email at myraise@dygma.com.