When you first log in to your computer or once you hibernate the device, it goes into a "boot protocol" known as BIOS mode for Windows/Linux or UEFI mode (or EFI) for Mac.
What is the BIOS?
BIOS (basic input/output system) is a firmware program that comes pre-installed on a personal computer's system board. It is the first software to run when the computer is powered on before the operating system is loaded.
BIOSes or the boot device menus need the keyboard to have 6KRO to be recognized.
The Raise has NKRO. That's why the Raise isn't recognized by some computers when it goes into BIOS mode.
What is NKRO?
NKRO or no key rollover means that if you simultaneously press multiple keys or all keys on the Raise, they will all be registered. 6KRO means that you can only press 6 keys at most at the same time and the 6 keys will be registered.
We are still working on a magic combo to switch between 6KRO (boot protocol) and NKRO ("report protocol", the Raise default).