Not yet shipped
If we haven't shipped your order, you can request a refund anytime. We will cancel it, and you will get your money back in a few days.
Shipped
If you have already received a shipping confirmation email, your order has been shipped and can't be canceled. When the product arrives at your address, you can write to us and initiate the return/refund process, the instructions of which are in the next section, “Delivered.”
Delivered
You have 30 calendar days from receiving an item to return it. To be eligible for a return, your item must be new, in perfect condition, and show no signs of use. It must also have its original packaging, and all the components must be complete and not damaged. Contact us to request a return.
The shipping costs of returning your order would have to be paid by you.
- If you are shipping from the European Union, the shipping cost is €30.
- If you are returning from a non-EU European Country, the shipping cost is €50.
- If you are shipping from the US or other non-EU countries, the shipping cost is $50.
If the product isn't in good condition when we inspect it (has visible marks, scratches, dents, or dirt), you can choose among these two options:
- We can ship the keyboard back to you, which costs $50 for non-Europe countries and €30 for European countries.
- We can do a partial refund depending on the keyboard's state.
Once we receive the keyboard, we will review it and let you know that we received your returned item.
If your return is approved, we will initiate a refund to your credit card (or original payment method). Depending on your card issuer's policies, you will receive credit within several days.
What if I have received a damaged product?
If you receive the product damaged, we will cover the expenses of shipping it back to us. We can then send you a new product or issue you a refund. Just email us to support@dygma.com, and we’ll provide you with an adequate solution.