If your keyboard stops working, there is likely a small problem with the firmware. Resetting the keyboard will often solve the problem.
But before that, we strongly recommend you go through this checklist
- Use the provided Dygma cables.
- Make sure the Defy is connected directly to the computer. Don’t connect it to a KVM, USB HUB, or any other device that acts as an intermediary between the computer and Defy.
- Ensure that both sides of the keyboard are turned off.
- Ensure you are connected to the Internet; you must connect to the GitHub repository where the firmware version is stored. Be aware that some antivirus or operating systems may block Bazecor's connection to the Internet.
- If you use a laptop, ensure it’s connected to a power source.
After checking, please try the following:
- Close Bazecor, disconnect, reconnect Defy, and reopen Bazecor. The classic “Have you tried turning it on and off again?” solves the problem 50% of the time.
- Swap the cables from the left to the right side and flip the connectors from the keyboard side to the Neuron side and vice versa.
These two steps may seem arbitrary, but a connectivity issue can come from software timeouts (how long it takes the computer or software to process information), hardware issues (like a connector misbehaving), or operating systems (not giving enough power to the Defy).
Should that not work, we’ll proceed with the reset. There are several ways to do so. Please try them in the following order:
Use the Flasher Tools.
To restore your Defy to factory settings, use the factory flasher tool we use with every Defy we manufacture.
- Download and install the app from this link.
- Open the app.
- If your Defy is wireless, turn off the sides now.
- Connect the Neuron and only the Neuron. Don’t connect the sides to the Neuron.
- Press Flash Neuron.
- Connect the sides to the neuron.
- Press Flash sides and then tap ESC.
- Wait a few minutes for the sides to flash.
- Press pair sides.
- Press restore layers. These layers are the factory default ones.
- Restore your backup on the Preferences menu in Bazecor
- The flasher tool will flash the 1.0.0 firmware version. To enjoy all the latest features, you’ll need to flash the latest firmware using Bazecor.
If the flashing process doesn't work at some point, please try again. In rare scenarios, it takes a few tries to flash correctly.
In the weird scenario that nothing above helped, there are two ways of forcing your Neuron to flash.
Physical reset
This process restarts the Neuron and returns it to factory settings. Manipulating the Neuron is delicate, so be patient and careful. If, for any reason, you don’t feel safe performing the operation, please contact us, and we’ll help you with it.
- Ensure that one of the Defy cables is connected directly to the computer.
- Find a small hole in the side of the Neuron.
- Hold the reset button in that hole with a pin AS you connect the cable from the computer to the Neuron.
- Open Bazecor, select the Defy, and if you’ve correctly reset the Neuron, the following message should appear:
- Press the “Update Firmware” button. The process won’t take more than a few minutes.
- After updating the Neuron’s firmware, connect the sides and update the firmware again. This will update your Defy sides' firmware.
If nothing works, please contact us detailing the issue. Give us as much information as possible, record a video, or take pictures. The more we know, the faster we’ll help you with the problem.