General troubleshooting steps

If your keyboard isn't working correctly but you aren't sure what's going on, we have a few tips to get you running or at least identify where the problem is coming from.

Most of these tips are related to connectivity. The most common reason a Defy may not work correctly is a lack of power or an unstable connection. And both things can be originated by software or hardware (making it tricky to identify).

We recommend following this order for the troubleshooting:

Cables

1. First of all, ensure that you are using the original Dygma cables. They are designed specifically for the Defy.
2. Switch the short cable of one side of the keyboard for the longer 50cm USB C to C cable that is included with the keyboard, and test the keyboard to see if the issue persists.
3. Switch back to the original side cable, and then use the longer USB C to C cable on the other side instead to test both side cables.
4. If none of the above worked, try different cables to connect your Neuron to your computer. If you have a non-Dygma cable, try it too. This may help discover a Dygma faulty cable.

Ports

1. Use USB ports on your motherboard directly, not front USB ports, HUBs, or monitor ports.
2. Try different USB ports on your computer.

Neuron

1. Test the Neuron on another computer with Bazecor. If it works there, something about your main computer's configuration is causing the issue.

Bazecor

1. If you still have the issue, uninstall Bazecor completely.
   
   • Windows:
     • Close Bazecor
     • On the Start menu, look for "Add or remove programs". Open it.
     • In the Apps & Features list, look for all apps that are named Bazecor (you may have more than one). Select them and click uninstall. Confirm uninstallation.
     • Delete Bazecor folders in Windows:
       • C:\Users\$YourUser$\AppData\Local\Programs\BAZECOR
       • C:\Users\$YourUser$\AppData\Roaming\BAZECOR´
   • Mac:
     • Close Bazecor
     • Delete Bazecor folders in:
       • Mac/Applications/BAZECOR
       • Mac/Users/$YourUser$/Library/ApplicationSupport/BAZECOR
2. Then, download Bazecor and install it again.
3. Open Bazecor and update your Defy's firmware by going to the "Firmware Update" tab on the left sidebar menu and following the instructions on screen.
4. If you already use the latest firmware, please "Reflash" in the same menu. A corrupted firmware could also cause this, so re-flashing could fix this.

If your Defy isn't working correctly after going through these troubleshooting steps, please let us know at contact@dygma.com.